Tuesday, May 27, 2008

Surprise Tax Refund

Instead of a tax rebate this tax season, US Citizens should beware of a sinister scam that may arrive in their inboxes. An email currently being circulated by spammers to look like it’s from the IRS has been observed by Symantec. This spam email which seems to bear the logo of the US treasury department explains that a tax refund is due to the recipient. It encourages the recipient to click upon a URL link to access the refund online. The URL opens a webpage which asks the user if they want to want to “Get Tax Refund on your Visa or Mastercard”. The recipient is then asked to enter their Social Security number, valid Visa or Mastercard number, name, address and many more personal details. The recipient is “helpfully” advised that “a refund can be delayed for a number of reasons”. This allows the spammer enough time to use the personal information collected as they see fit.

Be suspicious of any email that is not from someone in your contact list. 78.5% of all Email is Spam.

Also be sure you not only have anti-virus software, but also a anti-spyware program running on your computer. Most 2008 Anti-Virus programs provide protection against both gremlins.

Sunday, May 11, 2008

Back-Up Your Mac, Effortlessly

Back-Up Your Mac, Effortlessly By DAVID POGUE Published: May 8, 2008
David Pogue tests Apple’s Time Capsule, which backs up your computer automatically, constantly, completely and wirelessly.

Time Capsule

Imagine a Wi-Fi base station, of the sort that turns your home into a wireless hot spot, with a huge hard drive inside (and, mercifully, no power brick--just a slender power cable). The Time Machine automatic backup feature of the latest Mac OS X version backs up your Macs onto the Time Capsule, automatically, constantly, completely and wirelessly. And in my book, automatic, constant, complete backups are the only kind that really count.

The beautiful thing about this arrangement is that it backs up your laptops automatically and completely, too--without your having to hook them up to anything. Any time the laptop is open and turned on, like when you're using it, the Time Capsule backup is quietly doing its thing. An animated icon on your menu bar--a tiny clock whose hands move backward--lets you know when Time Machine is doing its thing.

And what is that thing, exactly? As I wrote in my original Leopard review: "Time Machine keeps multiple backups of everything--programs, settings, files, photos, even the operating system itself--on a second hard drive…Time Machine updates its mirror of your main drive every hour, although you can also trigger updates on demand. At day's end, Time Machine replaces those hourly backups with a single daily backup; at the end of the month, those are replaced by a single month-end backup. (Apple assumes that it won't take you a whole month to notice that your hard drive had crashed.)

"If disaster strikes--sunspots, clueless spouse, overtired self--you enter Time Machine's recovery mode. The sleek, modern-looking Leopard desktop falls away like a curtain, revealing, startlingly, a deep-space starfield. The window that once contained your files remains floating before you, with dozens of iterations of itself, like file cards, receding into the background. You can now scroll backward through time until the window looks as it did before the unfortunate event. (You can also use the Search box to find missing files.) When you find the files you want and click Restore, the regular desktop slides back up into view. The recovered icons are back in their original window."

The Time Capsule is another machine in Apple's recent family of round-cornered, squat white square boxes, like the Apple TV, the Mac Mini and the AirPort Extreme wireless base station. Only an intermittent fan whir tells you that there's a hard drive in there, too. It comes in 500 and 1,000-gigabyte models for $300 and $500. It's got Ethernet jacks on the back, meaning that it's also a regular router for wired gadgets on your network.

It also acts as a regular network-attached hard drive, serving as a central data bucket for both Macs and Windows PCs on your network. (The Time Machine auto-backup feature isn't available for Windows, of course, although some regular Windows backup programs can use the Time Capsule as a regular external drive.) Oh, and you can attach a USB printer to it. Presto: all of your computers can share that one printer.

Despite my initial enthusiasm, I ran into some headaches early on. (Judging by the buyer reviews on Apple's own Web site, this isn't unusual.) I kept getting a wacky error message that said, "This backup is too large for the backup volume. The backup requires 70.3 GB but only 927.0 GB are available."

Um, hello? Run those numbers by me again?

Meanwhile, during the first couple days of Time Capsuleness at our house, my wife's laptop experienced a weird refusal to wake from sleep about three times.

Both of these problems went away by themselves.

Apple advises that the very first backup can take a very long time, as in overnight. Using an Ethernet cable (rather than the wireless feature) cuts the time dramatically, and so does putting the laptop as close as possible to the Time Capsule if you're going wireless.

Now, both of our machines are completely, automatically, silently backed up all the time. Whenever I need a little reassurance that all is well with the world, I click that little backward-clock icon in the menu bar to read those reassuring words: "Last Backup: Today, 8:30 pm."

You can't imagine how satisfying it is to know that if your hard drive dies, you will lose no more than one hour of work. Even if you've made a mess of some document, and want to rewind to an earlier, better draft, you can dip back into the past to retrieve it.

There are, of course, other network-attached hard drives, many with more features (like a media server, print server, RAID options, if you even know what those are). But none seem to have the Time Capsule's combo of capacity and wirelessness. This is a classic case of Apple's insistence on simplicity taking its own version of the network hard drive into a higher realm. Setting it up was very simple, and using it is beyond simple--you just ignore it.

Go on, gods of drive failure--do your worst. I'll be ready.


Tuesday, March 25, 2008

Adding Dates to a BlackBerry

excerpted from the New York Times

Q. Can I sync the appointments on a Web-based Google Calendar with my BlackBerry communicator?

A. Google offers a piece of software on its site that should let you use Google Calendar with your BlackBerry. To get rolling, aim your BlackBerry’s browser at m.google.com/sync and look for the Download Google Sync link.

Open the menu and choose Get Link and then select Download on the next page. Once the software downloads, it should install itself on your BlackBerry and a new Google Sync icon should appear on your home screen. Select the icon and, when you see the login screen appear, type in the same Google account name and password that you use to get to your calendar online.

Once you log into your account, the Google Sync software signs you in. You can use the Options item on the menu here to change any synchronization settings between the Google Calendar and the BlackBerry.

When you are ready to sync it, go to the bottom of the Welcome screen and press the Sync Now button.

If you have a jam-packed schedule, the actual synchronization process may take several minutes the first time.

Need assistance with your BlackBerry? Call us at Scoby Systems

Friday, February 1, 2008

10 Confessions Of A Circuit City FireDog Technician

A friend sent me this article from Consumerist.com. I have heard these stories from numerous clients and must believe that it's true. When it comes to your digital life...Don't call a geek, call a professional.


10 Confessions Of A Circuit City FireDog Technician


10. The hiring process doesn't actually have any qualifications required beyond you saying you know what you're doing. Most techs that are hired know little more than the basics, and learn as they go. You can't really have an experienced tech work on your machine, because once you leave, it may sit there for a few days, and who knows who will work on it then. I was required to take my Microsoft Certified Professional exam, but when I failed the first time, that was okay too. I never went back to take it again, and no one said a word.
9. "FD COURTESYCHECK" isn't a real SKU, it means the customer was good looking, and the tech should check to see if they have any "personal" pictures worth keeping. One customer was a professional nude model, over 2,000 images got backed up on to the tech work machine.

8.Nothing they will offer you for installation is worth it. The standard package includes Norton Internet Security, Webroot Spysweeper, and Microsoft Office Home and Student as well as the creation of recovery DVDs and an "optimization". Norton isn't as good as AVG Anti-Virus, available for free. Webroot isn't as good as Spybot Search and Destroy, which is also available for free. The recovery DVDs are made in a few clicks, and could be done by a three year old. Optimization consists of uninstalling some junk programs, and deleting icons off of your desktop. All of this takes about 45 minutes to an hour, and could be done just as easily by you, at home.

7.Protection plans don't always cover anything special. Batteries, for example, are covered by most manufacturers warranties, but are often used as part of the sales pitch when buying a laptop. "If your battery goes out, we cover that too - all you need to do is bring it in and we will replace it free of charge." Often times, this process can take a month and is generally faster to just order it through the manufacturer.

6.Your computer may well sit around for days without anyone looking at it. If we were low on computers to work on, we would often drag repairs out for days past when they should be done, just so we looked busy. If we weren't working on a machine, we would have to go help out on the sales floor. I've seen machines sit for as long as three weeks because of a lack of customers

5.Don't always expect a new part if you try to rush them on a repair. Sometimes, when we had a customer that kept bugging us because a part on his computer was taking forever to come in, we would just swap the part out with one off of a display computer to "expedite things". When the new part would come in, we would just return it as used.

4.Don't expect a call back. The techs don't care about your repair, and it's rare that they will call you for much of anything but to pick it up when it's done. If you want status updates or anything else, even if they tell you they will call, they more than likely won't. Call the store and ask for the tech on duty, you don't need to talk to the one that you turned it in to - they won't necessarily work on it anyway. Also, it's company policy to have a tech on duty, so if someone tells you that they aren't there, chances are they're lying.

3.99% of all software repairs can be completed in a day. There is next to no reason that your repair will take a week, and if you ask for it to get it rushed, they will charge you an extra $20 or more, and put it in line with everything else. Unless you demand same day service, you won't see any special treatment. Even then, it's unlikely to be done the same day.

2.The salesmen know absolutely jack about the computers they sell. Most of them are just high school or college kids that may or may not have any interest in computers at all. A few of they may not even own a machine. The sales training that Circuit City requires everyone to take is 100% about how to pitch things, and 0% how things work or what they do. Do all your homework before you make your purchase, and don't listen to anything they have to say. Many of them will say anything they have to to get you to buy whatever it is they want you to buy. One of the worst I ever heard is that if one woman didn't buy the protection plan the salesman was offering, she wouldn't be able to get any updates for her software. Another man didn't want to buy our anti- virus software, and the salesman told him that he would contract a virus as soon as he plugged it in to the internet if he didn't install one first.

1.Circuit City takes no responsibility for your data. If somehow a tech magically wipes your entire harddrive, the waiver that you sign when you check it in clears them of any wrongdoing. They could quite literally just reformat for the fun of it, give it back to you, and there is nothing you could do about it. Always back up your data before taking it in.


www.scobysystems.com

Friday, January 25, 2008

Do you have a backup system in place?

Protect your data: back up to tape, disk and the network

Data Loss Facts:

  • U.S. businesses lose over $12 billion per year because of data loss.
  • Hardware or system failure accounts for 78% of all data loss.
  • Human error accounts for 11% of all data loss.
  • Software corruption account for 7% of all data loss.
  • Natural disasters account for only 1% of all data loss.
  • More vital data is being stored in smaller spaces.
  • Instant access to electronic data has become more crucial in day-to-day business.
  • Disaster prevention and recovery plans are often overlooked or outdated.
  • Backup tools and techniques are not 100% reliable.
  • 93% of companies that lost their data center for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster. 50% of businesses that found themselves without data management for this same time period filed for bankruptcy immediately. (Source: National Archives & Records Administration in Washington)
  • File corruption and data loss are becoming much more common, although loss of productivity continues to be the major cost associated with a virus disaster. (Source: 7th Annual ICSA Lab's Virus Prevalence Survey, March 2002)
  • The average company spends between $100,000 and $1,000,000 in total ramifications per year for desktop-oriented disasters (both hard and soft costs.) (Source: 7th Annual ICSA Lab's Virus Prevalence Survey, March 2002)
Data protection technology enables you to store your business data for archival and disaster recovery purposes. Set up a tape or disk-to-disk automated backup. You want to create a complete data protection solution for your business.

Sunday, January 20, 2008

iPhone users... there's a new software update for your iPhone!

iPhone Software Update 1.1.3, a free software update available today via iTunes 7.5 or later, brings significant new features to iPhone. After installing the update, iPhone customers will be able to automatically find their location using the redesigned Maps application; text message multiple people in one message; create Web Clips for their favorite websites; customize their home screen; and watch movies rented from the new iTunes Movie Rentals right on their iPhones.

Gmail users take note:

Google is warning iPhone users that the latest software update for the Apple mobile (v.1.1.3) will change the way Gmail works on their phone.

In an advisory notice published to the Google Gmail Help Center, the company warns users who configured Gmail access on their iPhone by tapping the Gmail icon in Mail set-up will see the mail service automatically updated to enable IMAP mail services once the iPhone update is installed.

"This means that actions you take on your iPhone will now sync with actions in your Gmail web interface (i.e. messages you read on your iPhone will show up as 'Read' in the web interface). This also means that messages you delete on your iPhone will be moved to the Trash folder in the Gmail web interface, and thus deleted after 30 days," the company warns.

"Please exercise caution when deleting messages, as this behavior is markedly different from POP access." The company also offers users the information they need to continue using IMAP without deleting messages, and instructions to return the iPhone to using POP access.